Seasonal Client Services Pro — Welcoming & Scheduling

H&R Block; Pasadena (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and coordinate scheduling. You will help match clients with the right tax professional and ensure each visit is friendly and efficient.

This role requires strong organizational skills and comfort in a fast-paced environment. You’ll work with the team to maintain an inviting office, assist clients in person, over the phone or online, and support daily operations.

Qualifications

• High school diploma or equivalent.
• Experience in a fast-paced customer service environment is preferred.
• Ability to multitask and stay organized.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Phone etiquette

Multitasking

Time management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and coordinate scheduling. You will help match clients with the right tax professional and ensure each visit is friendly and efficient.

This role requires strong organizational skills and comfort in a fast-paced environment. You’ll work with the team to maintain an inviting office, assist clients in person, over the phone or online, and support daily operations.