Seasonal Client Services & Front Desk Specialist

H&R Block, Inc.; Grants Pass (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Grants Pass, Oregon. You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role offers training and potential career stepping stones into tax preparation or office leadership. The position requires availability evenings and weekends during tax season and a strong

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Grants Pass, Oregon. You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role offers training and potential career stepping stones into tax preparation or office leadership. The position requires availability evenings and weekends during tax season and a strong