Seasonal Client Services Concierge - Welcome & Scheduling

H&R Block, Inc.; Chester (MD); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

This fast-paced, customer-facing role requires strong organizational and time-management skills, proficiency with Microsoft Office, and the ability to multi-task across in-person, phone, and virtual interactions while maintaining a welcoming office environment.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

This fast-paced, customer-facing role requires strong organizational and time-management skills, proficiency with Microsoft Office, and the ability to multi-task across in-person, phone, and virtual interactions while maintaining a welcoming office environment.