Seasonal Client Services Concierge

H&R Block; Camden (SC); On-site; USD 17,000 - 23,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office clean and organized with the team.

Ideal candidates bring experience in a fast-paced customer service environment, strong organizational and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone handling

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office clean and organized with the team.

Ideal candidates bring experience in a fast-paced customer service environment, strong organizational and time-management skills, and proficiency with Microsoft Office.