Seasonal Client Service Concierge

H&R Block, Inc.; Lakeville (MN); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional.

You will schedule appointments and help ensure client needs are met across in-person, phone, and virtual interactions. The role emphasizes strong organization, multi-tasking, and proficiency with Microsoft Office in a fast-paced, friendly environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Fast-paced environment

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional.

You will schedule appointments and help ensure client needs are met across in-person, phone, and virtual interactions. The role emphasizes strong organization, multi-tasking, and proficiency with Microsoft Office in a fast-paced, friendly environment.