Seasonal Client Services Concierge - Reception & Scheduling

H&R Block, Inc.; Oroville (CA); On-site; USD 15,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax specialist, delivering friendly, personalized service that makes a lasting impression.

In this fast-paced role you will answer phones, greet clients, schedule appointments, help ensure client needs are met in person, over the phone or virtually, and keep the office organized with the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multitasking

Organizational and time-management

Fast-paced environment experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax specialist, delivering friendly, personalized service that makes a lasting impression.

In this fast-paced role you will answer phones, greet clients, schedule appointments, help ensure client needs are met in person, over the phone or virtually, and keep the office organized with the team.