Seasonal Client Services Concierge

H&R Block, Inc.; Monticello (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes delivering a warm, helpful experience in person, over the phone, or virtually, while supporting a busy frontline team.

You will schedule appointments, maintain a tidy reception area, and assist with various duties as needed across multiple locations within the franchise network.

Qualifications

• Experience in a fast-paced environment or high-volume front-desk setting.
• Customer service experience with direct client interactions.
• Ability to multi-task and stay organized across tasks.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced experience

Customer service

Multi-tasking

Organization skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. The role emphasizes delivering a warm, helpful experience in person, over the phone, or virtually, while supporting a busy frontline team.

You will schedule appointments, maintain a tidy reception area, and assist with various duties as needed across multiple locations within the franchise network.