Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Crittenden (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, handle scheduling, and support daily office operations in person during tax season.

You'll collaborate with tax professionals, maintain an organized reception area, handle confidential documents, and help route clients to the right specialist. Evening and weekend availability is required; this role offers hands-on experience in a fast-paced,

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-focused

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, handle scheduling, and support daily office operations in person during tax season.

You'll collaborate with tax professionals, maintain an organized reception area, handle confidential documents, and help route clients to the right specialist. Evening and weekend availability is required; this role offers hands-on experience in a fast-paced,