Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Canonsburg (Washington County); On-site; USD 31,000 - 36,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling appointments, handling check-ins, and supporting daily office operations alongside tax professionals.

This in-person position emphasizes professionalism, confidentiality, and teamwork, with opportunities to learn tax processes and potentially advance into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment is preferred.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in everyday tasks.
• Comfort with basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling appointments, handling check-ins, and supporting daily office operations alongside tax professionals.

This in-person position emphasizes professionalism, confidentiality, and teamwork, with opportunities to learn tax processes and potentially advance into tax preparation or office leadership during tax season.