Seasonal Client Services Concierge

H&R Block, Inc.; Grand Island (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Grand Island, NE seeks a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will help schedule appointments and maintain a friendly, efficient front desk that sets the tone for the client experience. This role emphasizes excellent customer service, multitasking, and strong organizational skills in a fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Multi-tasking

Customer service

Time-management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Grand Island, NE seeks a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will help schedule appointments and maintain a friendly, efficient front desk that sets the tone for the client experience. This role emphasizes excellent customer service, multitasking, and strong organizational skills in a fast-paced environment.