Client Services Concierge | Fast-Paced Receptionist

H&R Block, Inc.; Lincoln (NE); On-site; USD 28,000 - 36,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Lincoln, NE. You will greet clients, answer phones, and connect them with the right tax professional to ensure a smooth visit and a positive impression of the office.

The role requires a high school diploma or equivalent, strong multitasking and organizational skills, and proficiency with Microsoft Office. You may work flexible hours and locations as needed to support busy tax seasons.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office

Phone etiquette

Education

High school diploma

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Lincoln, NE. You will greet clients, answer phones, and connect them with the right tax professional to ensure a smooth visit and a positive impression of the office.

The role requires a high school diploma or equivalent, strong multitasking and organizational skills, and proficiency with Microsoft Office. You may work flexible hours and locations as needed to support busy tax seasons.