Seasonal Client Service Pro: Receptionist & Scheduling

H&R Block; Seward (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Seward, NE is seeking a seasonal Client Service Professional/Receptionist. You will answer phones, greet clients, match clients with tax professionals, schedule appointments, and ensure all client needs are met in person, by phone or virtually.

This role emphasizes friendliness, organization, multitasking, and computer proficiency with Microsoft Office. A high school diploma and customer service experience are preferred; flexible schedule and multiple location options are a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment experience

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Seward, NE is seeking a seasonal Client Service Professional/Receptionist. You will answer phones, greet clients, match clients with tax professionals, schedule appointments, and ensure all client needs are met in person, by phone or virtually.

This role emphasizes friendliness, organization, multitasking, and computer proficiency with Microsoft Office. A high school diploma and customer service experience are preferred; flexible schedule and multiple location options are a plus.