Client Service Specialist: Tax Help Desk

H&R Block, Inc.; Nebraska City (NE); On-site; USD 23,000 - 32,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Nebraska City to welcome clients, route them to the right tax professional, and schedule appointments.

The role involves assisting clients in person, over the phone, or virtually while maintaining a clean, organized office environment. Ideal candidates will have experience in fast-paced customer service, strong multi-tasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Nebraska City to welcome clients, route them to the right tax professional, and schedule appointments.

The role involves assisting clients in person, over the phone, or virtually while maintaining a clean, organized office environment. Ideal candidates will have experience in fast-paced customer service, strong multi-tasking and time-management skills, and proficiency with Microsoft Office.