In-Person Client Concierge & Front Desk Specialist

H&R Block, Inc.; Ogallala (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations in person in Omaha, NE.

You will manage client check-in, schedule appointments, and connect clients with the right tax professionals, while ensuring a welcoming, professional experience. This role offers opportunities to learn tax preparation and office leadership, with room to grow within a busy tax season team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a professional first impression for the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Team collaboration

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support day-to-day office operations in person in Omaha, NE.

You will manage client check-in, schedule appointments, and connect clients with the right tax professionals, while ensuring a welcoming, professional experience. This role offers opportunities to learn tax preparation and office leadership, with room to grow within a busy tax season team.