Seasonal Client Service Specialist (Receptionist)

H&R Block, Inc.; Miami Shores (FL); On-site; USD 17,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Miami to be the welcoming face for clients. You will manage scheduling, intake, and daily office tasks while supporting tax professionals.

This in-person role offers training and potential growth into tax preparation or leadership. Ideal candidates will excel in client service, multitask in a fast-paced setting, and maintain confidentiality of sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client-facing service.
• Ability to multitask across competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Miami to be the welcoming face for clients. You will manage scheduling, intake, and daily office tasks while supporting tax professionals.

This in-person role offers training and potential growth into tax preparation or leadership. Ideal candidates will excel in client service, multitask in a fast-paced setting, and maintain confidentiality of sensitive information.