Seasonal Client Service Receptionist

H&R Block, Inc.; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Miami. You will greet clients, handle check-in, manage appointments, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evening and weekend shifts during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and provide a professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Multitasking

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Miami. You will greet clients, handle check-in, manage appointments, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or office leadership, with evening and weekend shifts during tax season.