Seasonal Client Service & Front Desk Pro (In-Person)

H&R Block, Inc.; Miami (FL); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Miami, FL. You will greet clients, manage schedules, support daily office operations, and coordinate with tax professionals.

This in-person role can lead to tax preparation or office leadership with training. Responsibilities include checking clients in, handling intake documents, keeping the office organized and professional, and collaborating with the tax team to ensure smooth daily operations.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Miami, FL. You will greet clients, manage schedules, support daily office operations, and coordinate with tax professionals.

This in-person role can lead to tax preparation or office leadership with training. Responsibilities include checking clients in, handling intake documents, keeping the office organized and professional, and collaborating with the tax team to ensure smooth daily operations.