Seasonal Client Experience Specialist (In-Person)

H&R Block, Inc.; Miami Beach (FL); Vor Ort; USD 19.000 - 25.000; Teilzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Support for life beyond work

Zusammenfassung

H&R Block in Miami Beach is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations. You will work with a team of tax professionals, ensuring a smooth, welcoming experience in person.

This in-person role offers training and a path toward tax preparation or office leadership, with evenings and weekend availability during tax season and collaboration across the office.

Qualifikationen

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Customer service

Interpersonal skills

Communication skills

Multitasking

Organization

Computer literacy

Evenings/weekends availability

Ausbildung

High school diploma/GED

Jobbeschreibung

H&R Block in Miami Beach is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations. You will work with a team of tax professionals, ensuring a smooth, welcoming experience in person.

This in-person role offers training and a path toward tax preparation or office leadership, with evenings and weekend availability during tax season and collaboration across the office.