Seasonal Client Experience Specialist (Receptionist)

H&R Block; Michigan; Presencial; USD 21 000 - 30 000; Tempo parcial

Resumo da oferta

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Michigan. You are the welcoming face for clients, handling check-in, scheduling, and document intake while supporting daily office operations with a team of tax professionals.

This in-person role includes training and potential progression into tax preparation or office leadership, emphasizing professional client service and collaboration.

Qualificações

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conhecimentos

Interpersonal skills

Communication

Multitasking

Office software

Formação académica

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da oferta de emprego

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Michigan. You are the welcoming face for clients, handling check-in, scheduling, and document intake while supporting daily office operations with a team of tax professionals.

This in-person role includes training and potential progression into tax preparation or office leadership, emphasizing professional client service and collaboration.