Seasonal Client Service Specialist & Receptionist

H&R Block, Inc.; Athens (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. This role focuses on delivering friendly, personalised service and coordinating client appointments to ensure a positive experience.

Ideal candidates bring experience in fast-paced customer service, strong multitasking abilities, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multitasking

Phone etiquette

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. This role focuses on delivering friendly, personalised service and coordinating client appointments to ensure a positive experience.

Ideal candidates bring experience in fast-paced customer service, strong multitasking abilities, and proficiency with Microsoft Office.