Seasonal Client Service Specialist

H&R Block; Covington (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and maintain a clean, organized office alongside the team.

Successful candidates will have prior customer service experience, ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office; flexible scheduling and

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task while managing multiple responsibilities.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointment flow.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and maintain a clean, organized office alongside the team.

Successful candidates will have prior customer service experience, ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office; flexible scheduling and