Seasonal Client Service Specialist - Reception & Scheduling

H&R Block, Inc.; Middlefield Township (OH); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will answer phones, greet clients, and help match them with the right tax professional.

Responsibilities include scheduling, ensuring client needs are met across in-person, phone, and virtual interactions, and keeping the office clean and organized with the team. Franchisees handle hiring decisions for their offices.

Qualificações

• Experience in a fast-paced environment.
• Previous customer service experience required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly way.
• Match clients with the most suitable tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Conhecimentos

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Formação académica

High school diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will answer phones, greet clients, and help match them with the right tax professional.

Responsibilities include scheduling, ensuring client needs are met across in-person, phone, and virtual interactions, and keeping the office clean and organized with the team. Franchisees handle hiring decisions for their offices.