Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Ishpeming Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will support office operations and contribute to a welcoming client experience.

The role requires experience in customer service, strong multitasking and organizational skills, and the ability to work flexibly across locations. Franchise office with independent hiring decisions.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organization & time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will support office operations and contribute to a welcoming client experience.

The role requires experience in customer service, strong multitasking and organizational skills, and the ability to work flexibly across locations. Franchise office with independent hiring decisions.