Seasonal Client Service Specialist | Reception & Scheduling

H&R Block; Morehead City (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments at a franchise office. You will help clients navigate their tax-related questions and connect them with the appropriate tax professional, ensuring a positive first impression.

The role emphasizes exceptional customer service, multi-tasking, and teamwork in a busy office setting across multiple locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and schedule appointments at a franchise office. You will help clients navigate their tax-related questions and connect them with the appropriate tax professional, ensuring a positive first impression.

The role emphasizes exceptional customer service, multi-tasking, and teamwork in a busy office setting across multiple locations as needed.