Seasonal Client Service Specialist & Scheduler

H&R Block; Oxford (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and guide them to the right tax professional. You’ll help schedule appointments, ensure every client’s needs are met in person, over the phone, or virtually, and support a clean, organized office.

This role emphasizes friendly, proactive service in a fast-paced franchise office, with opportunities to work across locations and help clients feel confident about their finances.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and guide them to the right tax professional. You’ll help schedule appointments, ensure every client’s needs are met in person, over the phone, or virtually, and support a clean, organized office.

This role emphasizes friendly, proactive service in a fast-paced franchise office, with opportunities to work across locations and help clients feel confident about their finances.