Seasonal Client Experience & Scheduling Specialist

H&R Block, Inc.; Woodstock (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and manage scheduling and service needs with a friendly, efficient approach.

This role supports in-person, phone, and virtual interactions across a fast-paced franchise environment. The ideal candidate will multitask effectively, maintain organized workspaces, and deliver excellent customer service while assisting clients with various inquiries and

Qualifications

• Experience in a fast-paced environment
• Customer service experience preferred
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficiency with Microsoft Office

Responsibilities

• Answer phones and greet clients in a friendly manner
• Match clients with the best-suited tax professional
• Schedule clients per their preferences
• Ensure clients' needs are met in person, on the phone, or virtually
• Maintain office cleanliness and resource organization
• Other duties as assigned

Skills

Answer phones

Match clients with tax pro

Schedule appointments

Customer service

Office organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and manage scheduling and service needs with a friendly, efficient approach.

This role supports in-person, phone, and virtual interactions across a fast-paced franchise environment. The ideal candidate will multitask effectively, maintain organized workspaces, and deliver excellent customer service while assisting clients with various inquiries and