Client Service Specialist - Reception & Scheduling

H&R Block, Inc.; Steamboat Springs (CO); On-site; USD 21,000 - 41,000; Part time

Benefits offered by this job

Paid training

Flexible seasonal and part-time shifts

Supportive team environment

Tax prep benefit

Discounts on everyday items

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients, route them to the right tax professional, and coordinate scheduling. You will support in-person, phone, and virtual service while helping maintain an organized, welcoming office environment.

The role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office to assist a busy team during peak tax season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients, route them to the right tax professional, and coordinate scheduling. You will support in-person, phone, and virtual service while helping maintain an organized, welcoming office environment.

The role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office to assist a busy team during peak tax season.