Seasonal Client Service Specialist - Reception & Scheduling

H&R Block, Inc.; Columbus Junction (IA); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Iowa to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Experience in a fast-paced customer service environment and proficiency with Microsoft Office are required. Flexibility to work at multiple locations may be needed, with an emphasis on delivering excellent client service.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization & time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Iowa to greet clients, answer phones, and match clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

Experience in a fast-paced customer service environment and proficiency with Microsoft Office are required. Flexibility to work at multiple locations may be needed, with an emphasis on delivering excellent client service.