Seasonal Client Service Specialist — Tax Client Concierge

H&R Block; Ottumwa (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Ottumwa, IA is hiring a seasonal Client Service Professional/Receptionist. You will answer phones, greet clients, match them with appropriate tax professionals, and schedule appointments to meet their needs in person or remotely.

Ideal candidates have experience in customer service, can multitask, and maintain strong organizational skills. Flexibility to work across locations and a high school diploma are preferred.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned.

Skills

Customer service experience

Fast-paced environment

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Ottumwa, IA is hiring a seasonal Client Service Professional/Receptionist. You will answer phones, greet clients, match them with appropriate tax professionals, and schedule appointments to meet their needs in person or remotely.

Ideal candidates have experience in customer service, can multitask, and maintain strong organizational skills. Flexibility to work across locations and a high school diploma are preferred.