Seasonal Client Service Pro & Receptionist

H&R Block; Decorah (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Decorah, IA is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and help keep the office organized and efficient. Prior experience in customer service and basic computer skills are valued.

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients as requested.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization.

Skills

Customer service

Multi-tasking

Time management

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Decorah, IA is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, ensure client needs are met across in-person, phone, and virtual channels, and help keep the office organized and efficient. Prior experience in customer service and basic computer skills are valued.