Client Service & Reception Specialist

H&R Block; Ida Grove (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Ida Grove, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will schedule appointments, support the team, maintain a tidy office, and help deliver a friendly, efficient client experience in person, over the phone or virtually.

This role is ideal for organized individuals who can multitask in a fast-paced setting and thrive in a team environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

MS Office

Education

High school diploma

Job description

H&R Block in Ida Grove, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will schedule appointments, support the team, maintain a tidy office, and help deliver a friendly, efficient client experience in person, over the phone or virtually.

This role is ideal for organized individuals who can multitask in a fast-paced setting and thrive in a team environment.