Seasonal Client Service Concierge

H&R Block; Waukon (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Waukon, IA to welcome clients, answer phones, and match clients with tax professionals. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced collaboration, strong communication, and comfort with Microsoft Office. Prior customer service experience is preferred and flexibility to work at multiple locations may be required.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Waukon, IA to welcome clients, answer phones, and match clients with tax professionals. You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced collaboration, strong communication, and comfort with Microsoft Office. Prior customer service experience is preferred and flexibility to work at multiple locations may be required.