Seasonal Client Service Pro | Front Desk

H&R Block; Onawa (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Onawa, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will handle in-person, phone, and virtual interactions with a friendly, professional approach.

The role requires experience in fast-paced, customer-service environments, strong multitasking, and solid organizational and time-management skills.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office software.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all clients' needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Onawa, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will handle in-person, phone, and virtual interactions with a friendly, professional approach.

The role requires experience in fast-paced, customer-service environments, strong multitasking, and solid organizational and time-management skills.