Seasonal Client Service Pro | Fast-Paced Reception & Scheduling

H&R Block; Forest City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Forest City, IA is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You will support a busy office, schedule appointments, and help ensure each client’s needs are met during in-person, phone, or virtual interactions.

The role requires a high school diploma, customer-service experience, strong multitasking and time-management, plus proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service environment is preferred.
• Ability to multi-task in a fast-paced office setting.
• Strong organizational and time-management abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during in-person, phone, or virtual service.
• Maintain office cleanliness and resource organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Forest City, IA is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You will support a busy office, schedule appointments, and help ensure each client’s needs are met during in-person, phone, or virtual interactions.

The role requires a high school diploma, customer-service experience, strong multitasking and time-management, plus proficiency with Microsoft Office.