Seasonal Client Service Pro — Flexible Schedule

H&R Block, Inc.; Winterset (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Winterset, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional.

You’ll greet clients in a friendly, personalized way and help schedule appointments for in-person, phone, or virtual service. Thrive in a fast-paced, customer-service environment; multitasking, strong organizational skills, and proficiency with Microsoft Office are essential.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Ability to multitask

Strong organizational/time-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Winterset, IA is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional.

You’ll greet clients in a friendly, personalized way and help schedule appointments for in-person, phone, or virtual service. Thrive in a fast-paced, customer-service environment; multitasking, strong organizational skills, and proficiency with Microsoft Office are essential.