Seasonal Client Service Pro — Welcoming & Scheduling

H&R Block; Fairfield (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Fairfield, IA is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments and help ensure all client needs are met in person, by phone, or virtually.

The role requires prior customer service experience, the ability to multitask, strong organization, and proficiency with Microsoft Office. This is a seasonal, on-site position with flexible scheduling considerations.

Qualifications

• Experience in a fast-paced environment.
• Prior experience in a customer service role.
• Ability to multi-task across multiple tasks.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organization & time management

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Fairfield, IA is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments and help ensure all client needs are met in person, by phone, or virtually.

The role requires prior customer service experience, the ability to multitask, strong organization, and proficiency with Microsoft Office. This is a seasonal, on-site position with flexible scheduling considerations.