Seasonal Client Service Specialist | Front Desk Concierge

H&R Block, Inc.; Columbus (OH); On-site; USD 13,000 - 18,000; Part time

Job summary

H&R Block in Columbus, OH is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and guide them to the right tax professional.

You will schedule appointments, help ensure every client’s needs are met in person, by phone, or virtually, and maintain a clean, organized office with the team.

Previous customer service experience and basic Microsoft Office skills are preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Organizational skills

Education

High school diploma

Job description

H&R Block in Columbus, OH is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and guide them to the right tax professional.

You will schedule appointments, help ensure every client’s needs are met in person, by phone, or virtually, and maintain a clean, organized office with the team.

Previous customer service experience and basic Microsoft Office skills are preferred.