Seasonal Client Service & Reception Specialist

H&R Block, Inc.; Saint Marys Township (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Ohio to greet clients, answer phones, and connect them with the right tax professionals. You’ll schedule appointments, assist clients in person or virtually, and maintain a welcoming office environment.

This role emphasizes excellent customer service and multitasking in a fast-paced setting. Ideal candidates have a high school diploma or equivalent, experience in customer service, and the ability to work a flexible

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Ohio to greet clients, answer phones, and connect them with the right tax professionals. You’ll schedule appointments, assist clients in person or virtually, and maintain a welcoming office environment.

This role emphasizes excellent customer service and multitasking in a fast-paced setting. Ideal candidates have a high school diploma or equivalent, experience in customer service, and the ability to work a flexible