Seasonal Client Services Concierge

H&R Block, Inc.; New Bremen (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in New Bremen, OH to warmly greet clients, answer phones promptly, and connect them with the best-suited tax professional for their needs. You will help schedule clients and manage the flow of inquiries with a friendly, professional demeanor.

You will support the team by ensuring all client needs are met across in-person, phone, or virtual channels, keep the office clean and organized, and perform other duties as assigned

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task and stay organized.
• Strong time-management and organizational skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by clients.
• Help ensure all client needs are met in person, by phone or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist in New Bremen, OH to warmly greet clients, answer phones promptly, and connect them with the best-suited tax professional for their needs. You will help schedule clients and manage the flow of inquiries with a friendly, professional demeanor.

You will support the team by ensuring all client needs are met across in-person, phone, or virtual channels, keep the office clean and organized, and perform other duties as assigned