Seasonal Client Service Specialist

H&R Block, Inc.; Germantown (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You’ll schedule appointments, support in-person, phone, or virtual service, and help maintain a clean, organized office environment.

Previous customer service experience and multitasking ability are needed; high school diploma preferred. The role offers flexible scheduling at multiple franchise locations within Ohio and surrounding areas,

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You’ll schedule appointments, support in-person, phone, or virtual service, and help maintain a clean, organized office environment.

Previous customer service experience and multitasking ability are needed; high school diploma preferred. The role offers flexible scheduling at multiple franchise locations within Ohio and surrounding areas,