Seasonal Client Service Specialist - Front Desk

H&R Block; Rosiclare (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

H&R Block in Rosiclare, IL is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional to meet their needs.

In a fast-paced environment you will schedule clients, ensure all requests are addressed across in-person, phone, or virtual channels, and help maintain a clean, organized office with the team.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone handling

Scheduling

Multi-tasking

Microsoft Office

Time management

Education

High school diploma

Tools

Microsoft Office Suite

Job description

H&R Block in Rosiclare, IL is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional to meet their needs.

In a fast-paced environment you will schedule clients, ensure all requests are addressed across in-person, phone, or virtual channels, and help maintain a clean, organized office with the team.