Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Monticello (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and schedule appointments. You will help connect clients with the right tax professional and contribute to a smooth, professional experience for every visit.

You will also maintain a clean office, support clients in person, over the phone, or virtually, and handle additional duties as needed across the Monticello, IL area.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office.”

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and schedule appointments. You will help connect clients with the right tax professional and contribute to a smooth, professional experience for every visit.

You will also maintain a clean office, support clients in person, over the phone, or virtually, and handle additional duties as needed across the Monticello, IL area.