Seasonal Client Service Specialist | Front Desk & Scheduling

H&R Block, Inc.; Lincoln (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Lincoln, IL is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and maintain a tidy office, delivering a friendly, in-person and virtual service experience.

This role emphasizes multitasking, strong organizational skills, and the ability to work in a fast-paced environment while ensuring every client feels valued and guided through their visit.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Lincoln, IL is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and maintain a tidy office, delivering a friendly, in-person and virtual service experience.

This role emphasizes multitasking, strong organizational skills, and the ability to work in a fast-paced environment while ensuring every client feels valued and guided through their visit.