Seasonal Client Service Specialist (Front Desk)

H&R Block, Inc.; Paducah (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Paducah, KY. The role is in-person, serving as the first impression, greeting clients, answering calls, scheduling, and assisting tax professionals.

You will support daily office operations, manage check-ins and document handling, and collaborate with the tax team during tax season; evenings and weekends availability is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organization and attention to detail.
• Familiarity with Microsoft Office and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service experience

Interpersonal & communication skills

Multitasking

Organizational skills

Basic computer skills (Office, Teams,

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Paducah, KY. The role is in-person, serving as the first impression, greeting clients, answering calls, scheduling, and assisting tax professionals.

You will support daily office operations, manage check-ins and document handling, and collaborate with the tax team during tax season; evenings and weekends availability is required.