Front Desk Specialist - Tax Season Concierge

H&R Block; Freys Hill (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Kentucky. You will greet clients, manage check-in, schedule appointments, and support daily office operations to ensure a professional client experience.

This in-person role offers training and a path into tax preparation or office leadership, with evening and weekend hours during tax season. You will collaborate with tax professionals and handle confidential client information with care.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in office operations.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals and team to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Administrative support experience

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Kentucky. You will greet clients, manage check-in, schedule appointments, and support daily office operations to ensure a professional client experience.

This in-person role offers training and a path into tax preparation or office leadership, with evening and weekend hours during tax season. You will collaborate with tax professionals and handle confidential client information with care.