Seasonal Client Experience Specialist

H&R Block, Inc.; Burlington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Kentucky (Burlington) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle intake and documents, maintain office organization, and help ensure a smooth client experience. Evening and weekend availability during tax season is required, with training and growth opportunities into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. in Kentucky (Burlington) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle intake and documents, maintain office organization, and help ensure a smooth client experience. Evening and weekend availability during tax season is required, with training and growth opportunities into tax preparation or leadership.