Seasonal Client Experience & Front Desk Pro

H&R Block, Inc.; Lexington (KY); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will manage client check-in, scheduling, and document intake, while collaborating with tax professionals to ensure a smooth, professional client experience. Availability for tax season evenings/weekends is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

Confidentiality

Customer service

Team collaboration

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. in Lexington, KY is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will manage client check-in, scheduling, and document intake, while collaborating with tax professionals to ensure a smooth, professional client experience. Availability for tax season evenings/weekends is required.