Seasonal Client Services Receptionist – In-Person

H&R Block, Inc.; Maysville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to welcome clients, answer calls, schedule appointments, and guide clients to the right tax professional.

This in-person role supports office operations and tax professionals, with a focus on a professional, confidential client experience. The position offers opportunities to grow into tax preparation or office leadership, requiring availability for evenings and weekends during tax season and a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Attention to detail and reliable follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professionalism

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to welcome clients, answer calls, schedule appointments, and guide clients to the right tax professional.

This in-person role supports office operations and tax professionals, with a focus on a professional, confidential client experience. The position offers opportunities to grow into tax preparation or office leadership, requiring availability for evenings and weekends during tax season and a