Client Service Front Desk Specialist (Seasonal)

H&R Block, Inc.; Summerville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure customer needs are met across in-person, phone, or virtual channels.

The role emphasizes strong organizational and multitasking abilities in a fast-paced environment and requires basic computer skills including Microsoft Office. Flexible scheduling and multi-location work may be involved.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure customer needs are met across in-person, phone, or virtual channels.

The role emphasizes strong organizational and multitasking abilities in a fast-paced environment and requires basic computer skills including Microsoft Office. Flexible scheduling and multi-location work may be involved.