Seasonal Client Experience Specialist

H&R Block, Inc.; Ashtabula (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations at an in-person office during tax season.

You will greet clients, answer calls, match clients with tax professionals, handle check-in and document intake, maintain a tidy office, and collaborate with team while handling sensitive information.

Qualifications

• Experience in fast-paced client service environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities during the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Scheduling

Data confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations at an in-person office during tax season.

You will greet clients, answer calls, match clients with tax professionals, handle check-in and document intake, maintain a tidy office, and collaborate with team while handling sensitive information.